Privacy Policy

Last updated: January 2026

Kognitiva ("Kognitiva", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information when you use our platform and related services.

1. Information We Collect

1.1 Information You Provide Directly

We collect personal information you choose to provide when using Kognitiva. This includes:

  • Account Information: Name, email address, and password when you create an account
  • Profile Information: Optional profile details you add
  • Communications: Messages or inquiries sent to us or exchanged through the platform
  • User Content: Educational inputs such as answers, submissions, and other materials created by you during use of the service

1.2 Information Collected Automatically

When you access the platform, we automatically collect certain information, including:

  • Device Information: Device type, operating system, browser, and unique device identifiers
  • Usage Data: Pages visited, features used, time spent in the platform, and activity patterns
  • Log Data: IP address, access times, and referring URLs
  • Cookies and Similar Technologies: Data collected through cookies, pixels, and similar tools to support functionality and analytics

1.3 Information From Third Parties

We may receive information from external sources, including:

  • Authentication Providers: If you sign in using a third-party service such as Google or Apple
  • Analytics Providers: Aggregated insights intended to improve platform functionality and performance

2. How We Use Personal Information

We use collected information for the following purposes:

  • To provide and maintain our services
  • To create, manage, and secure user accounts
  • To process transactions and send related notifications
  • To personalize the learning experience and recommend content
  • To track progress and provide feedback
  • To respond to support requests and platform inquiries
  • To send service-related updates and announcements
  • To send promotional communications if consent has been provided
  • To analyze platform usage in order to improve the service
  • To detect, prevent, and address technical or security issues
  • To meet legal or regulatory obligations

3. How We Share Personal Information

We do not sell your personal information. Information may be shared in the following situations:

3.1 Service Providers

We may share information with service providers that support operations such as:

  • Cloud hosting and infrastructure
  • Payment processing
  • Analytics and performance tracking
  • Email delivery
  • Customer support

These providers receive only the information necessary to perform their services.

3.2 Legal and Compliance Purposes

We may disclose information if required to:

  • Comply with applicable laws or legal processes
  • Respond to lawful requests by public authorities
  • Protect our rights, safety, or property
  • Address emergencies involving potential risks

3.3 Business Transactions

If Kognitiva is involved in a merger, acquisition, or asset transfer, personal information may be transferred as part of that process.

4. Data Retention

We retain personal information for as long as necessary to:

  • Maintain an active account
  • Provide services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

If you delete your account, we delete or anonymize personal information within 30 days except where retention is required by law.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding personal information, such as:

  • Access: Request a copy of your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of personal information
  • Portability: Request a copy in a structured, commonly used format
  • Opt-out: Opt out of marketing communications
  • Restriction: Request limitations on processing activities

To exercise these rights, contact us at privacy@trykognitiva.com.

5.1 Cookie Management

Most browsers allow you to control or disable cookies. Some cookies are necessary for the platform to function. Restricting cookies may impact functionality.

5.2 Marketing Preferences

You can opt out of marketing emails by selecting the unsubscribe option in any marketing message or by updating your account settings where applicable.

6. Data Security

We implement technical and organizational measures intended to protect personal information. These measures may include:

  • Encryption of data in transit and at rest
  • Access controls and authentication
  • Periodic security reviews

No method of transmission over the internet or electronic storage is fully secure. We cannot guarantee absolute security.

7. Children’s Privacy

Kognitiva is not directed to children under 13 and we do not knowingly collect personal information from children under 13. If you believe such information has been collected, contact us immediately.

For users between 13 and 18, we encourage parental or guardian supervision during use of the platform.

8. International Data Transfers

Personal information may be transferred to jurisdictions outside your country of residence. These jurisdictions may have different data protection rules. We take steps intended to ensure appropriate protection when transfers occur.

9. Third-Party Links

Kognitiva may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage reviewing their privacy policies.

10. Changes to This Policy

We may update this policy periodically. If material changes occur, we will notify you by:

  • Posting the updated policy on our platform
  • Updating the date at the top of this document
  • Sending email notifications where appropriate

Continued use of Kognitiva after changes indicates acceptance of the updated policy.

11. Contact Information

For questions or requests related to this Privacy Policy:

Kognitiva Email: privacy@trykognitiva.com

Users in the European Union may contact their local data protection authority for additional guidance on rights and remedies.

By accessing or using Kognitiva, you acknowledge that you have read and understood this Privacy Policy.